Bank of America Slammed After Money Suddenly Disappears From Accounts

We generally trust our bank or financial institution to keep our hard-earned money safe. With technology, banking feels even simpler and more secure, as you can monitor your balances, deposit checks, and transfer funds right from your phone or computer. But if you’ve ever worried about the security of your money when you’re using online banking or transfer services, you might not want to hear about the recent experiences of certain Bank of America customers, who woke up to a particularly unpleasant surprise on Wednesday—missing money. Read on to find out why funds disappeared, and how Bank of America and the transfer service Zelle responded.

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Bank of America customers said Zelle payments went missing.

On the morning of Jan. 18, Bank of America customers logged into their accounts and were shocked to find that their Zelle payments weren’t there or had disappeared entirely. As a result, some customers were left with minimal funds and others were overdrawn, the New York Daily News reported.

Customers were unable to get through to Bank of America customer service, with many then heading to Twitter to lodge their complaints. “So, I woke up to find hella Zelle deposits missing from my Bank of America account,” a Jan. 18 tweet from @GNCordova reads. “When I called customer service they said ‘due to extenuating circumstances we cannot take your call’ and the phone hung up.”

Some customers were missing thousands of dollars—and some weren’t even aware until their debit cards were declined, including one person who said they couldn’t even purchase milk. “Bank of America im disappointed,” user @therealketuraah wrote. “Where is my money. Cause I’m missing all my Zelle payments.”

The issue was resolved, but neither company is taking full responsibility.

Spikes in outage reports for both Bank of America and Zelle were reported yesterday morning on the website downdetector.com, per Time. But while the situation was still being sorted out, Zelle pointed the finger at Bank of America, telling the New York Daily News that Zelle transactions outside of Bank of America weren’t affected.